We offer FREE shipping on all orders delivered by FedEx Ground, FedEx Freight or the most affordable available provider. The shipping carrier will deliver your order curbside. The carrier will NOT deliver into your home, garage, kitchen or elsewhere. If necessary, please arrange assistance to receive your order.
If the destination address is deemed undeliverable by the carrier, the customer may incur additional charges for alternative methods of delivery.
We do not ship to PO Boxes. Full insurance is included in all shipments.
Tracking number(s) will be provided by the email provided 2-4 business days* after the date of the order is placed and after which:
- Items shipped FedEx Ground will take 5-12 business days* after processing date.
- Items shipped FedEx Freight (or other LTL provider) will take 5-12 business days* after processing date
These are general guidelines and shipping time may vary based on final destination, items ordered and other logistical factors.
If an item is shipped, and we are notified that the order is cancelled or refused, there will be a 25% restocking & shipping fee.
ADJUSTING YOUR SHIPPING ADDRESS
If an item requires an adjustment or alteration to the shipping address, a $175.00 fee will apply. The $175.00 covers the fee that is charged to TRUSTED HOME DIRECT and the time necessary to execute the adjustment in a timely manner with the freight carrier.
Large and heavy items such as ranges, refrigerators, or items exceeding 155 pounds will ship via LTL (less-than-truckload) shipment. The carrier will call to schedule a delivery appointment, and a person must be available at the time of delivery to sign for the shipment. Additional charges may apply for rescheduled delivery, or if the shipment is refused. We attempt to provide the absolute best shipping prices possible for customers. All LTL shipments are curbside delivery at no cost to customer. Persons 18 years of age or older must be present to accept and sign for the delivery.
- If the box has clear damage upon delivery, take clear photos of the damaged box, refuse the package, note the damages with the delivery driver on the Bill of Lading or Freight Bill. Email firstname.lastname@example.org with your issue and photos.
- No damages to the box? Inspect your package immediately when you receive the order from the freight carrier. If there are damages to the product, take pictures and send it to us right away. Any damages that is NOT reported within 24 hours will be rejected for further resolution.
- For all orders, keep your box, packaging and pallet for ALL products in case of any returns or exchanges.
Before a return authorization is approved for damaged goods, a warranty claim must be filed by emailing email@example.com and the item must be readily available to be inspected by the warranty service team. A return cannot be authorized if the warranty service team is not allowed to inspect the item.
IMPORTANT NOTE: All damages must be reported within 24 hours. If a damage is reported after the 24 hour mark, the claim will be denied.
All product(s) must be returned in their original condition, never been installed, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals, and all accessories. Refunds will be issued after the warehouse receives, inspects and process your return. Refunds will be credited to the original payment method and can take up to 72 hours to reflect on your statement. Return shipping charges are not refundable.
Free shipping applies to 48 contiguous states. We do not ship to any islands, Alaska, Hawaii, Puerto Rico, Guan, Northern Marina Islands, United States Virgin Islands, any outlining mainland USA islands or any international destination including Canada. We will NOT honor returns for shipments outside of our normal shipping range. In rare cases, the freight carrier may refuse to ship to a location in which the customer will be granted a refund.
Please reach out to firstname.lastname@example.org should you have any questions related to out of zone shipping.
*These are estimated time intervals and are dependent on Ship To location